Returns & Cancellations

Cancelling an order: 

If you have not yet received goods, but would like to cancel an order within eligible timeframes, please either send an email providing the information indicated in our Model Cancellation Form in clause 7.6 or call our team on 020 3908 5605 and we will be happy to make the arrangements for you.  

Returning an item:

Should you wish to return an eligible item, the cost of the return will be at your expense and will be by the same method as their delivery.  For more information about our returns policy, please check in our Terms and Conditions in clause 7.  Please either send an email providing the information indicated in our Model Cancellation Form in clause 7.6 or call our team on 020 3908 5605 and we will be happy to make the arrangements for you.  The cost of the return will be deduced from your refund.

Returns for eligible items by premium courier will be charged at £20 per item.

For all furniture items and any items delivered to you by our white glove delivery service, returns will be by the same method and the costs are as follows:

  • Small items under 40 kilos will be charged at £45 per item.
  • A single item of furniture (excluding sofas and sofabeds) over 40 kilos and under 115 kilos will be charged at £100 (with a surcharge for Central Scotland of £15 and a surcharge of £40 for Scottish Highlands).  Additional items picked up at the same time will be charged at £25 per item.
  • Sofas and sofabeds will be charged at £215 (2 seat sofa), £300 (3 seat sofa) and £380 (4 seat sofa).  
  • “Oversized” furniture / items over 115 kilos will be quoted by item.

Removal of Old Sofas 

For your convenience, and if you pre-arrange this service, our delivery team is able to take away your unwanted sofa when you have a new one delivered.  These items are evaluated to determine whether it is possible to donate to charity or to be recycled.  

This service must be pre-booked to ensure space on the delivery vehicle and ideally at the time of placing your order.  

The cost for this service is £100 per item.  

Any Questions?

Our team is on hand to answer any specific questions you may have and you may wish to refer to our Terms and Conditions for further details.

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EXCLUSIVE 10% OFF YOUR FIRST ORDER*

Sign up for regular design inspiration direct to  your inbox and to receive 10% off your first full price order

As a small gesture, for every new subscriber and social media follower we donate 10p to support the Royal Parks  (more in our About section)